Process Trainer

Responsibilities:

• Collaborate with management to identify company training needs
• Schedule appropriate training sessions
• Oversee and direct seminars, workshops, individual training sessions, and lectures
• Plan and implement an effective training curriculum
• Prepare hard copy training materials such as module summaries, videos, and presentations
• Train new hires on client support policies as directed by the company
• Train team members on an ongoing basis on changes to the customer’s support policies
• Develop monitoring systems to ensure that all employees are performing job responsibilities according to training
• Creating and updating the training materials.
• Ensure that the team is trained and that it is consistently applying the training to the daily operations
• Identify improvement opportunities, contribute to planning and execution of improvement plans

Requirements:

• Previous 1-2 years work experience in training people is required
• Great command of English
• Problem analysis and problem solving
• Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate
• Good Interpersonal & people management skills with good problem solving approach
• Proactive
• Client oriented, flexible, patient
• Precise and accuracy in style
• Ability to work well under pressure
• Excellent written communication skills
• Strong planning capacity
• Strong understanding of MS Office tools (Word, Powerpoint, Excel)
• Ability to coach and mentor agents
• Complex problem solving and critical thinking
• Good interpersonal skills

Benefits:

• Temporary remote work due to the pandemic and return to office after the situation improves;
• Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment;
• Great career opportunity with a leading international outsourcing company;
• Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
• Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees’ needs.

If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.

However, if you are not interested but you know other people who might be, don't hesitate to suggest them to apply.

By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.