Programme & Services Manager

Employment type: Regular

Employment time: Full-time

Percentage of time the position involves travel: 10%

Percentage of time the position allows for working off-site: 20%

Job category: Computer Software Engineer, Applications

Job industry: Other - Not Specified

Description

• Manage the local IT services team to support and maintain company IT infrastructure
• Support reliable IS&T services to the users and customers, securing the availability of IS&T operations
• Ensure the adequate support of the business systems including planning, testing, deployment, integration, change control, IS&T operation and a proactive approach over the business necessities
• Oversee infrastructure upgrades, modifications and deployments
• Conduct risk assessment and develop mitigation plans
• Maintains relationships with technology, software, and security providers (internal and external)
• Maintains accurate inventory of hardware, software, and other relevant IS&T tools
• Work with the team to develop problem management and service improvement plans
• Ensure team follows best practices and maintain service level agreements
• Assist in staff recruitment, training, performance evaluation, promotion, retention and termination activities

Experience & soft skills

• Bachelor’s or Master’s degree in computer science, information technology, information science, or in a related computer disciplines
• Service Delivery / Management experience (3+ years) in similar roles in medium to large sized company
• High level of IT competence with aptitude for learning new technologies and processes with a focus on Service Desk and ITIL technologies and processes
• Strong verbal and written communication capabilities with experience of interaction at senior level
• Effective problem solver with ability to examine and re-engineer processes, procedures and practices
• Communicates written and verbal complex information and ideas to multidisciplinary stakeholders and is able to explain technical concepts to non-technical colleagues

Technical skills

• ITIL Foundation - Incident / Change / Service / SD Management
• Network management – DNS/DHCP administration, TCP/IP networking
• Server management - Windows, Linux, Virtual Machine (Xen Center preferable)
• AD management – user / group / computer policies
• Scripting basic knowledge - PowerShell, shell, bash, pearl
• DB basic knowledge - SQL, MS Access, ODBC
• O365 platform knowledge