Quality Compliance Analyst with Spanish & German

Acest anunț a expirat și nu este disponibil pentru aplicare

Job Description

 

Position Title, Responsibility Level

Executive/ Sr. Executive - Quality Compliance Analyst

Function

Operations - Project

Reports to

Project Manager/Operations Manager

Permanent/ Temporary

 

Temporary

Span of Control

 

NA

Location

 

EXL Cluj

 

Basic Function

 

The QCA is responsible for quality checking policy details entered in Excel spreadsheet, reporting, giving feedback to the agent. Also responsible with internal and client project status reporting and presentation.

 

Essential Functions

 

  • Conduct Transaction Monitoring as per project guidelines
  • Provide feedback to associates based on monitoring results
  • Initiate corrections as and when required
  • Prepare transaction monitoring reports and ensure timely and accurate reporting
  • Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
  • Update reports with performance data to ensure timely and accurate reporting of outputs to client/internal project team
  • Work closely with Project Manager to conduct team meetings
  • Perform transaction processing as per defined policies and procedures
  • Ensuring seamless/ efficient execution and delivery
  • Managing and developing customer relationship

 

 

Primary Internal Interactions

 

  • Trainers
  • Transition AM / Operations
  • Internal Project Team

 

Primary External Interactions

 

  • Client, for the project update reports

 

 

Organizational Relationships

 

Reports To :  Project Manager  

Supervises : None

 

Skills Technical Skills

 

  • Basic knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook

 

 

Process Specific Skills

 

  • Understanding of  Quality Practices
  • Quality Scores
  • Minimum process specific skills defined for the associates in the process.
  • Ensuring seamless/ efficient execution and delivery
  • Insurance experience desired but not mandatory;

 

 

Soft skills (Desired)

 

  • Ability to resolve conflicts constructively
  • Good command of Spanish and English
  • Strong written and oral communication skills
  • Manage priorities assertively when required

 

Soft Skills (Minimum)

Functional

  • Demonstrates ability to perform tasks in a timely and accurate manner

Leadership

  • Fosters a spirit of collaboration and team work

General

  • Quantitative and qualitative ability
  • Conformance to policies / compliances with auditing skills and eye for details
  • Ability to coach and give feedback on an ongoing basis.
  • Good written and verbal communication Skills.

 Education Requirements

 

  • Graduate in any stream

 

 

Work Experience Requirements

 

  • External candidate: Minimum 2 year of relevant experience in Customer Care for F&A/Insurance etc. 

 

Întrebări frecvente

  • Câte locuri de muncă sunt disponibile la ExlService Romania pe Angajat.ro?

  • Cum pot să fiu primul care să afle când există locuri de muncă noi la ExlService Romania pe Angajat.ro?

  • Pe ce poziții are ExlService Romania locuri de muncă disponibile prin Angajat.ro?