Quality Manager PTG CTR
Job Description
The mission of the position is to plan, coordinate and control all quality management activities in order to meet budget and quality targets (. minimize customer complaints, scrap and waste, secure auditing targets, etc.).
Quality Manager initiates and implements action plans for continuous improvement of all quality relevant processes.
-manage and coordinate all quality management activities for the plant/operations unit
▪ translate plant/operations unit’s quality strategy into action plans and ensure implementation
▪ contribute to strategic and operative planning of the plant/operations unit (. with respect to investments, capacity and headcount planning)
▪ ensure the achievement of quality targets according to internal and external customer expectations
▪ initiate and implement continuous improvement activities by applying quality and CBS methods and training measures
▪ initiate and control investments for quality equipment together with BU/division R&D (. software, laboratory equipment, etc.)
▪ interface to segment, BU or division functions in order to gather local quality management requirements and demands and other feedback
▪ participate in and/or steer local quality related and cross-functional projects
▪ conduct employee dialogues, personnel development and coaching
▪ prepare, review and manage the budget and forecast of quality cost centers
▪ ensure timely submission of financial data to controlling
▪ implement and conduct activities according to the budget established
▪ ensure that the financial goals are met
▪ ensure operation of incoming inspection according to production control plan, production planning and standards
▪ ensure operation of in process quality assurance according to production control plan, production planning and standards in close cooperation with production function of plant/operations unit
▪ stop production processes in case quality requirements are not fulfilled and ensure corrective actions
▪ manage blocked stock storage (non-conforming material) according to standards
▪ coordinate operation of laboratory and quality equipment according to standards
▪ ensure management of customer complaints (. 8D reports, A3) and collect and address customer satisfaction according to standards
▪ ensure handling of warranty returns according the agreements with customer and automotive standards
▪ ensure increased awareness of costumer specific requirements in the entire organization
▪ facilitate methodologies to analyze customer requirements appropriately in order to meet customer expectations and to
identify relevant KPIs for the quality reporting
▪ ensure the availability of qualified employees for the quality function in cooperation with plant HR
▪ initiate and control the continuous qualification of quality employees in cooperation with plant HR
ensure quality performance (KPI) monitoring and reporting (. regarding scrap, waste, customer complaints, etc.) in cooperation with plant controlling and production
▪ ensure supplier performance monitoring (. supplier quality) together with SCM (. Purchasing)
▪ initiate and control measures to improve quality performance
▪ ensure local implementation of central quality standards
▪ provide feedback and input for further development of standards regarding quality processes (. test criteria, complaint management, KPI reporting, etc.), quality equipment (. laboratory equipment, measurement equipment for quality assurance), quality IT (. FMEA tools, complaint management, etc.) to segment, BU or divisional functions
Qualifications
▪ university degree, preferably in engineering, science, quality management or related discipline (depending on plant size)
▪ certified ISO/TSor similar) auditor
▪ Six Sigma certification will be an advantage
▪ 5 or more years of professional experience in various quality management functions
▪ cross-functional experience . in engineering, supply chain, purchasing or CBS preferred
▪ 3 or more years in a leadership position, preferably in operational units with functional and disciplinary responsibility for other individuals
▪ experience in working with international teams on quality topics and understanding of foreign cultures
▪ proficient in minimum 2 languages, English and local language is mandatory. German is a plus.