Quality Supervisor Engineer

Department / location: Quality / at the company headquarters in Sibiu

Subordinated directly to the position of Plant Manager

Main tasks and responsibilities:

- Coordination of the requirements coming from the clients, using the 8D method

- Monitors the activity of the Company in a qualitative plan and operational level

- Organizes audits on inventory, operational and logistical processes

- Keeps track and analyzes the complaints receive from the customer

- Ensures that all reports and support documentation is correct and complete

- Provides support the internal training and creates and adjusts the materials used for the training according to the internal policies of the Company and the clients' requests;

- Has a positive attitude towards complex situations and offers adequate solutions

- Maintains contact with the customer in order to investigate the problems encountered and to find their causes and solutions

- Analyzes and reports to customer and to management the quality and efficiency KPIs.

- Verifies and investigates quality issues, according to a predefined process

- Applies and reviews the effectiveness of PDCA, Six Sigma, Kaizen, Lean Techniques and / or other quality improvement tools and programs

-  Maintains a permanent and professional communication level with the customer, the management and also the other departments staff;

- Performs the tasks set by the hierarchical superiors

Required skills and knowledge

1. 3-5 years experience in Customer Quality Management in automotive industry

2. Graduate of engineering faculty

3. English - advanced level; German – medium level (optional)

4. Excellent communication skills and the ability to work both within a team and individually;

5. Correct and proactive working attitude, organized and responsible way of working

6. Active, self-motivated and open person and change

7. Outcome orientation and ability to cope with pressures;

8. Advanced knowledge of PC operation, Microsoft Office