Reception Manager

KapitalHR is looking for one of its clients from the hospitality Industry, a 4-star hotel from Sinaia, an experienced and customer-oriented Reception Manager.

Main tasks:

To ensure that clients are received in an excellent and professional manner and that all reception areas operate a high-quality service at all times.

To supervise the professional greeting of clients and visitors, to the highest standards.

To manage room reservations ensuring that the bookings team is processing all inquiries accurately.

Recruitment, induction, and training of receptionists and meeting room co-ordinator.

Appraisals and performance management of staff, including monthly meetings.

Leading, monitoring, motivating and inspiring the team; providing guidance and support.

Review of existing standards&procedures while implementing new best practices to ensure a seamless delivery of Front of House Service.

On-going development of skills and knowledge for the front office team.

Produce, manage and operate the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary.

Manage the implementation for any change or upgrade in software systems.

Supervise the coordination of VIP Functions and events.