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Great skills in using Microsoft Excel and other Office applications;
Good English skills - minimum B2;
Ability to communicate effectively, both verbal and in writing;
Ability to gather and analyze statistical data and generate reports- is a must :)
Knowledge of reporting methodology, principles and procedures;
Strong planning, time management and organizational skills;
High level of professionalism and integrity;
Ability to learn, understand and utilize internal tools based on given trainings, self-learning and documentation.
Collects, reads, analyzes, interprets, and summarizes data in preparation & generation of statistical and analytical reports;
Acts decisively to solve account specific/individual issuеs related to data generation/analysis/interpretation;
Maintains collection and tracking of relevant data;
Compiles data and analyze past and current trends;
Designs and/or develop specific systems for collection, tracking, and reporting of data;
Provides a variety of reports to Operations and other departments when needed;
Works closely with management to assure that their reporting needs are satisfied;
Delivers reports on time as requested by the client and/or management;
Creates and Maintains agent level schedules and attendance reporting;
Update and revise data in SYKES tools where OMD is point of contact in order to assure complete and correct representation;
Contact support teams on issues related to SYKES tools where OMD is point of contact and coordinate/leads the actions until the issue is closed;
Adheres to SYKES policies on ethics and integrity.
SYKES is a leading, global digital-marketing and customer-care outsourcer. SYKES provides differentiated, full lifecycle customer-engagement services to Global 2000 companies and their end consumers at key touchpoints. Headquartered in Tampa, Florida, SYKES’ comprehensive suite of solutions addresses the needs of major companies around the world — serving such industries as communications, financial services, technology, healthcare, transportation and leisure, insurance, retail and energy.