Reporting and Insights Analys

The Company

QS Enrolment Solutions (QSES) is an internationally established, market-leading provider of technology, marketing and managed services and solutions to higher education institutions in the UK, Europe, the US and Australia.

The Role

The Reporting and Insights Analyst works closely with Client Success, Student Success, Admissions and Regional Recruitment teams to deliver. Alongside the client delivery and marketing information team, you will manage consistent, timely execution of project tasks, ensuring that QSES is seen as an extension of our partner institutions. 

To be successful in this role you will have:

• Proven experience in developing and writing insight reports
• Outstanding attention to detail
• The ability to learn quickly and a drive to develop and cultivate expertise
• Intermediate to advanced excel skills in data cleansing, manipulation and analysis
• The ability to write SQL coding and visualise data in Tableau (or the ability and willingness to learn)
• Exceptional customer service and communication skills
• A positive, solutions-focused, attitude and a sense of humour
• The ability to work well under pressure and meet deadlines
• The ability to own and deliver on projects from start to finish
• An international outlook and an appreciation for diversity
• Ability to build, maintain and grow high performing working relationships

The role is based in our Bucharest office and occasional international travel may be required to either visit other offices or clients. 

Role Functions

Primary responsibilities within the Business Intelligence function:

• Generate, prepare and analyse standardised reports and dashboards including but not limited to
  • Weekly, monthly, quarterly and annual
  • Produce written acompanying narrative to be understood by a variety of stakeholders
• Monitor and analyse KPIs, thereby identifying risks, errors, issues and improvement opportunities
• Support in the creation of new reports and dashboards, as well as optimising existing reports
  • Collaborate closely with key internal stakeholders to maximise the value of QSES’ global dataset
  • Tailor reporting to best meet clients needs
  • Monitor engagement levels with existing reporting, troubleshooting and identifying gaps
• Increase the efficiency and quality of the Business Intelligence function; endeavour to streamline processes and reports where possible
• Manipulate and interpret large sets of business data
• Support executive management, client, sales and operational teams in providing key insights
• Assist with relevant projects and manage ad-hoc queries, including preparation of other reports

Essential skills/experience

• 2+ year’s work experience in a similar role
• Consistently strong client service ethos and relationship building skills
• The ability to balance the expectations of several teams simultaneously
• Proven track record in influencing colleagues and client stakeholders
• Outstanding project management skills
• Ability to manage and meet deadlines
• Analytical skills
• Strong communication skills

Desirable skills/experience

• Higher Education background
• Knowledge of the international and domestic student recruitment markets
• Knowledge of digital and automated marketing