Resident IT Technician

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

We are looking for an IT Resident Technician with experience in desktop support to end-users at SMEs or multinational companies in enterprise environment, in order to fulfil technical activities and installations at our customer office in Cluj-Napoca.

You are responsible for…

• end user support, providing professional support to the customers and computer users, detecting flaw in the computer hardware, software and other equipment’s, and repairing the same. The major role of end user support professional is to diagnose a faulty program in the computer systems within an organization and provide immediate solution to the problem
• providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person

You tasks are…

• identify, diagnose, and resolve the level one / two issues in computer hardware and software in a systems such as laptops, desktops, printers, mobile devices, tablets etc.
• deal with software portfolio management and product life cycle management
• provide general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
• coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
• provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. 
• provide smart hand support for Server and network devices

You already have...

• some experience in End User Support of at least 2 years
• good understanding of Desktop/Laptop/Printer
• have familiarity with Windows operating systems and common off the shelf software such as MS office, Email Client
• experience in Hardware/Software and Remote Support Support including: Imaging and automated deployment of Windows 7/10, Conference room equipment management, Encryption, Antivirus Apps administration, Upgrading PC hardware
• experience in end-user technologies including: Lotus Notes and Outlook Email Client, Deployment Tools like SCCM, Antivirus Management Tools like SEP client, Ticketing Tools like Service-now
• knowledge of application installation & config, image installation & config, Hardware break & fix
• customer/people service skills
• good command of English
• driving license

What we offer...

• A secure job in an exponentially growing international company
• Taking responsibility of exciting projects with diverse challenges
• Wonderful team spirit and a great working atmosphere in a friendly team
• Direct and open communication
• Very good opportunities for professional and personal further development thanks to our human resources development programme
• Mentor programme for an easy start for new employees
• Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes