Resident IT Technician

We are looking for an IT Technician to be assigned to one of our most important customers, providing IT support to end-users within a multinational enterprise working environment.

Location: Targu Mures

Tasks and responsibilities:

• Install, upgrade, support and troubleshoot Windows and any other authorised desktop software / applications
• Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing
  Equipment and any other authorised peripheral equipment and devices
• Perform general preventative maintenance tasks on devices and software
• Follow and execute instructions provided by Subject Matter Experts
• Provide onsite hand and eye support to Customers
• Accurately record, update and document requests using the IT service desk system
• Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
• Contribute towards reporting as per customer requirement

Required skills and competences:

• At least 3 years of experience in the IT field or in a IT related area
• Comprehensive understanding of full range of Enterprise IT Services
• Detailed knowledge of installation and site environmental support solutions
• Applies extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways
• Proficient Field Technical Support skill set
• Proficient knowledge of common Operating System platforms, installation and troubleshooting skills (Windows, Mac OS – desired but not mandatory)
• Good knowledge on Hands and Feet
• Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint, etc.)
• Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
  Broad experience of IT with basic understanding of Networks, Servers and Telecoms
• Experience including remote control of PCs and video conferencing knowledge
• Knowledgeable of basic IT asset management concept (updating Asset Management system)
• Strong communication skills verbal and written
• Fluent in Hungarian and English
• Strong Customer relationship building skills
• Proven capability in client management in the context of demanding service level based contracts with penalties associated with below standard delivery
• Background security check required
• Driving License

We are also interested in a Dispatch IT Engineer to be available to deal with different customers travelling in the area of Targu Mures.

Hemmersbach is a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

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