Retail Operations Director

Location: Romania

Reporting to: Managing Director

Key Objectives:

• Maximize retail sales and profits of the Shopping Centre, whilst ensuring quality standards of operational excellence;
• Identify and address business development opportunities;
• Figurehead of unique flagship development, ‘brand’ ambassador in the local/regional community.

Key Responsibilities:

• Pursue a proactive partnership approach to working with tenants, monitoring formalized joint objectives geared to targeted increases in retail sales and densities;
• Maintain and develop highest possible retail standards, including visual merchandising, promotional activity, customer conversion, loyalty and the quality of store management;
• Ensure open and effective communication with tenants, encouraging new business development ideas and facilitating the exchange of best practice;
• Champion customer service performance to both internal and external customers;
• Assist in the ongoing asset management process relating to the centre taking ultimate responsibility for the tracking and implementation of all agreed-upon action points;
• Monitor effective use of a significant marketing budget spend, including continuous budget monitoring, performance analysis, and expenditure tracking;
• Identify and remove/reduce all non-productive costs to ensure that the expenditures represent value for money;
• Ensure all operational standards, including health and safety requirements, are met so that customers can enjoy shopping in a clean and secure environment;
• Ensure tenants fulfill their obligations under their lease agreements;
• Motivate, train and develop team members to deliver on their agreed objectives;
• Act as the organization’s ambassador and spokesperson in the local community, promoting the company’s brand values and objectives;
• Regular reviews/management reporting to key executives;
• Lead, develop and monitor all other members of the onsite management team and ensure behavioral compliance of all visiting contractors;
• Provide leadership, guidance and direction to the other members of the onsite management team.

Background and Experience:

• Based in Bucharest
• Fluency in English (oral and written) with native Romanian language
• Higher education with 4-6 years’ experience within the local retail marketplace
• Strong leadership skills
• Ability to learn and grow within the company
• Experience in the fashion or commercial property sector at area manager level as minimum
• Ability to adapt to company procedures and standards
• Ability to effectively communicate at Director level with Tenancies.
• Ability to effectively communicate with store managers
• Experience in business planning
• Knowledge of business practices and procedures
• Experience in organizing, prioritizing and scheduling work assignments
• Ability to use independent judgement and communicate important information to other team members.
• Ability to thrive in a high profile, fast moving environment