Russian Speaker Mid-level Customer Engagement Advisor

Salar net

Candidatul ideal

We are looking for a Sales Support Specialist with Russian and English skills that are mandatory

Descrierea jobului

Thе mаin responsibilitiеs include but аrе not limitеd to:

Support of salеs community: Sаlеs locatеd in diffеrеnt countriеs of our markеt Tеlеsаlеs locаtеd in аny of our hubs dеlivеring salеs sеrvicеs for thе company
Supports the sаles community with profеssionаl trаining's rеlatеd to the sаlеs opеrations еnd to еnd.Supports the sales individuals on process and admin activities.
Offers to the sales representatives help on the operational activities in all the sales stages:
Monitors the sales compensation as per the delivered orders
Maintains our customer data base
Helps on order management and disputes
Creates and maintains reports relates to the sales activities and the sales compensation
Collects all the needed proves or documents needed to make a sales dispute on the compensation

Helps on improving and creating internal processes and internal training's dedicated to support the sales community:

Internal Dynamics – customer and territory assignment
Eclipse – offering creation and processing
Consultancy on different internal processes and tools needed to complete different sales stage
Any of the needed processes and procedures or tools relevant for the well being of the business in our market
Offers consultancy and information related to the sales compensation calendar and deadlines
Tracks record of the assisted requests
If necessary, helps the manager or team leader with:
May assist the manager in the recruiting process
Assists on the integration of training of the new team members
Contributes to the efficient utilization of the available resources
May offer back up assistance for the Team Leader or Manager
 Customer oriented

 Excellent communication with the internal and external customers

 Conflict management

 Problem solving

 Rapidity and pro activity

 Ability to train and transfer knowledge

 Strong teamwork

 Good structure and organization, analytical skills

 Priority management with a customer focus

 Deadline management

 Quality management

 Change management and growth mindset

- University degree

 Typically, 2-3 years of customer experience and support

 Masters English and an additional market needed language (eg. Russian etc)

 Masters Microsoft Office tools (eg. excel)

Why us?
Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere
A challenging environment that will stimulate you to grow as a professional!

A great foundation for your career!
Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career.

Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.

A dynamic work environment with a culture that is open, innovative and performance-orientated.

A competitive salary, Additional Health Insurance, Ticket meals etc.

Descrierea companiei

SwiconGroup has been one of the leading members of the Hungarian IT arena for almost a decade, since 2017 present also in Romania . At our Budapest-based, creative company we are using industry standard methodologies and leading-edge technologies to deliver top-notch business solutions for our clients. Our main activities include outsourcing, headhunting and other HR services, along with creative application development and software operation. Our motto is innovation, novelty and responsibility. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners. SwiconGroup completed several product development projects in the past 5 years, worth 2 million euros, proving our proactive and innovative approach. We were granted 650.000 euros EU support for our product development projects. Thanks to the successful operation of our three branches, we are able to optimize our resources to the maximum extent. Our clients do take advantage of the corporate synergies based on experiences and business deals.