Sales assistant

The Brasov branch office of MA Group AG is searching for a dedicated sales associate who will be responsible for the administration and assistance with the administration of our entire e-product portfolio in the institutional market.

Duties and Responsibilities

• Account Administration
  • Maintaining department database records (CRM) including continuous verification of data. Heavy customer interaction is required;
  • Creating new customer accounts and trial accounts;
  • Setting up online accounts for customers;
  • Add/ Remove IP addresses.
• Licensing Administration
  • Processing license agreements;
  • Interacting with customers regarding pending and outstanding license agreements.
• Customer Support
  • Handling telephone / online inquiries from customers and agents;
  • Troubleshooting minor technical problems for online licensed customers.
• Account Manager Support
  • Preparation of customer product quotes together with sales managers;
  • Assistance in the continued development of the sales workflow;
  • Assistance with special projects.
• Invoicing and Payments
  • Processing renewals for all electronic products;
  • Processing and tracking of payments;
  • Follow up on outstanding payments.
• Marketing Materials and Webinar Support
  • Maintenance of the partnering brands' marketing materials stock;
  • Assistance with various marketing campaigns (email campaigns, and direct mailing campaigns, webinars).
  • Assist in setting up conferences and exhibitions for the sales managers.
• Sales Report / Metrics analysis 
  • Analysing license fees, cancellations, cost per download, cost per search tracking;
  • Preparing and developing strategies for the quarters;
  • Usage of metrics tracking including COUNTER 5 and other standards;
  • Title usage monitoring and cross-title checking for the portfolio optimisation.
• Internal / External Cooperation
  • Establish and maintain effective working team relationships with the sales managers, partnering publishers, and with all support departments.

Qualifications

• Bachelor's degree from a reputable institution, 2 years of work experience in a similar role, work experience in the publishing environment a plus;
• Excellent communication, written, verbal and organizational skills;
• Confident, able to handle heavy customer interaction;
• Self-motivated – able to work autonomously and manage your day/workload;
• Expert knowledge of Microsoft Word, Excel, and PowerPoint, as well as a general understanding of a CRM system.

Desirable Skills

• Approachable and enthusiastic;
• Flexible and adaptable;
• Excellent organizational skills;
• Result oriented and accountable;
• Critical thinking and analytical skills; 
• Able to work independently and as part of a team;
• English language level - confident B2 or higher.

Funnels to elaborate 

Sales Direct

Prequalification of the Lead  

Sales Consortium

Service support

Collaboration with the Publisher