Sales support (lead qualification/inside sales)

Responsibilities:

• Sourcing new sales opportunities through incoming leads follow-up
• Regular monitoring of multiple sources for potential new leads (from architects, from staff, requests by phone or e-mail, from campaigns, from contact forms, etc)
• Assessment if potential new leads represent CRM relevant contact
• Phone calls for potential leads qualification
• Understanding customer needs and requirements
• Routing qualified opportunities to the appropriate sales person for further development and closure
• Follow-up activities for potential leads
• Cross-functional cooperation, especially with Marketing-Sales-Product Development.
• Team with colleagues from Marketing & PM to build pipeline and with colleagues from Sales for efficient hand over of qualified leads
• Follow-up KPIs related leads qualification and conversion rates
• Reports related activity management and KPI results
• Contribution to activities development for marketing plan with insights related leads.

Background:

• University degree
• Minimum 3 years of experience in telesales, call center or marketing.

Abilities:

• English – medium level
• MS Office – medium; Web Browsers – medium
• Experience in using CRM platforms
• Pleasant attitude on the phone and experience in dealing with a great number of calls per day
• Very good listening&presentation abilities
• Multitasking abilities, prioritization and effective scheduling the working day.