Salesforce Admin Support

foodpanda is the largest and fastest developing online food ordering service in Romania, which is part of Delivery Hero with presence in 50+ countries in Europe, Asia, Middle-East and Africa. We are employing more than 5000 people world-wide, and they are the most important part of our success.

In order to successfully support the growth of our business in Romania, we are currently looking for a dedicated Salesforce Admin, who will help us in fully accessing and exploiting this amazing tool.

You should be able to understand and challenge business or product requirements and come up with options to solve topics in Salesforce in a scalable, future-proof manner. 

You will be based in our Bucharest headquarters, but these days you will have our support for working fully remotely.

You will:

• Prepare data for mass imports or manage data from mass exports to be sent to other teams

• Act as a point of contact for Salesforce Users in Romania

• Customize Salesforce fields, page layouts, record types, searching, list views, queues, reports, and dashboards

• Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights

• Manage operational requests and troubleshoot issues, working with diverse user groups and potentially with business leaders

• Maintain overall requests made to the central team for system configuration, change control, and enhancements

• Manage instance to ensure data integrity, security and daily basic audits

• Assists in conducting training of new or existing colleagues for new features and help with roll-out

• Present changes/system enhancements and overall training to diverse audiences

• Develop best practices for emergency procedures around Salesforce

You need:

• 3+ years of technical support for web-based applications or similar

• previous experience as a Salesforce Administrator in a large company, ideally with a multi-national User / business base

• Bachelor’s degree

• Experience in communicating and dealing with people of different backgrounds and different hierarchy levels

• Working knowledge of relational databases design concepts and data management

• Knowledge of agile methodology / processes

• Experience in Salesforce migrations is a plus

• Basic understanding of Salesforce integration options

• Basic understanding of Salesforce Sales and Service Cloud

• Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Excel, Plug-Ins)

• Basic understanding on how to gather business requirements

• Analytical business process development skills and problem-solving skills

• Ability to troubleshoot system, process and data issues

We offer:

• Trainings and career development

• A young, dynamic team

• Competitive salary and further advancement opportunities

• Work from home opportunity

• 23 paid vacation days

• Public transportation discount

• Meal tickets – 15 RON/day

• Full private medical subscription at Regina Maria