Salesforce Business Administrator

Role Summary: The Salesforce Business Administrator is the key interface between business and the Salesforce platform, with a focus on providing ongoing administrative support, implementing new system features, and supporting the overall implementation & release management cycle in Salesforce.

As a Salesforce Business Administrator your focus will be upon:

System administration and user support - manage incoming case queues and adhere to SLAs, handling support related queries from internal customers.

System support for the users

• respond and effectively handle end-user inquires of business processes executed in Salesforce
• training of new users
• champion the adoption and utilization of Salesforce within all user groups by providing education and support of business processes
• effectively act as the liaison between our users and the application development/support teams
• error troubleshooting
• ensuring business processes are reflected in SFDC (provide technical requirements to development team to update workflow rules, email notification, email templates, validation rules)

Territory alignment in SFDC

• create/update/remove/realign records in SFDC (manually and mass upload) – Accounts, Campaigns, Opportunities, Contacts, Contracts, and other custom objects
• maintain and ensure high data quality within SFDC
• update/ reconciliate CLM and other interrelated ERP systems (XSAP, ESAP) with SFDC

Data Security

• user management - create/deactivate/update user access
• role tree update (create/delete/amend roles)
• permission updates - analysis, requirements and testing (profiles, permission sets, field level security)
• control access to records - analysis, requirements and testing (sharing rules, public groups, queues management)

Reporting & Data analytics

• develop and deliver recurring/ad-hoc reports and Dashboards at all business levels
• complete data analysis to uncover data integrity issues and/or opportunities for process improvements

System Development - support or own system enhancements projects.

• gather business input and initial assessment
• create technical requirements - work with the development team to implement
• develop test case scenarios
• functional testing, user acceptance testing
• develop training materials and roll out plan
• deliver user training with planned workshops or on request
• provide oversight for multiple business projects at a time, including sharing expertise on standards, guidelines, and design patterns for Salesforce based on industry best practices

What you need to be Successful

• Good verbal and written communication skills - English to a fluent level
• Experience in data management, data analysis, CRMs, ERPs or other data management tools
• MS Excel skills - proficient
• MS Access skills - beginner
• Strong analytical and problem-solving skills with the ability to foresee issues and come up with solutions
• Excellent attention to detail
• Strong organisation, planning and project management skills; ability to prioritise tasks to meet business requirements and deadlines on your own
• Good interpersonal skills; ability to generate collaboration across peers, business units and functions
• Ability to work with virtual teams
• Good presentation & training skills including Power Point experience
• Salesforce experience is a plus

What we Offer

• Competitive Salary
• Meal Allowance on Card
• Well-rounded Health and Life Insurance Packages
• Different bonuses for life events
• 25 annual leave days
• Global Career progression opportunities