SAP BI/BW Consultants

ITSDONE Romania (part of the Austrian group ITSDONE Holding) s an IT service provider with very extensive and specialized know-how.

We are an SAP partner company for Romania and we support customers of various industries and sizes with outsourcing, IT project management, SAP consulting and other services on “time & material” bases.

For one of our support projects we are recruiting junior & intermediate level SAP BI/BW Consultants.

We offer

• Training with company's & customer's consultants
• Access to state of the art SAP systems
• Access to online training platforms
• Friendly & relaxed environment proper for personal & professional development
• Smooth integration into a support project after only 1 month

Job description

• Takeover of incoming customer requests and incidents in SAP and non-SAP area
• Dispatch incoming tickets to the respective teams
• Effectively collaborate with 2nd and 3rd level teams
• Take on ticket resolution for dedicated services
• Follow-up on ticket resolution
• Ensure escalation of ticket where necessary
• Ensure timely resolution of tickets
• Provide input for process improvements
• Documentation of the processes and applications
• Clarifying the interfaces between the different areas
• Take over tasks from SAP implementation projects
• Monitoring & functional activities

Requirements

• Experience as SAP user/key-user
• Experience as SAP BI/BW key-user/consultant
• Nice to have – good technical background of SAP BI/BW (Customizing)
• Central user administration & authorizations know-how
• ETL (Extract, Transform, Load)
• Query design
• Analytical thinking 
• Transport management
• Very high customer and service orientation 
• Very good social skills, well organized and ready to face challenges 
• Ability to analyse root cause of problems for a quick issue resolution
• Excellent spoken & written English skills

If you think you match our profile and you're ready to extend your SAP consulting career, don't hesitate to send us your CV!

ITSDONE Romania Team

#Efficient #Personal #Flexible