SAP Process Support

Acest anunț a expirat și nu este disponibil pentru aplicare

Employment type: Full-time

Job category: Information Technology

Job industry: Information Technology And Services

Experience level: Mid-Senior Level

Description

  • Providing support to cross-functional issues involving in-scope processes and guide end-users in issue resolution;
  • Assisting business users for ad-hoc queries and training as needed;
  • Analyzing/troubleshooting and undergoing corrective action related to all in-scope areas;
  • Identifying and supporting priority tickets as per business necessity and given KPI measurement;
  • Work independently and collaboratively with support teams to solve inquiries;
  • Ensure customer satisfaction by responding to incoming contacts via Skype, e-mail or internal platform;
  • Identifying problems and concerns associated with all SAP modules implemented in the scope area;
  • The SAP Process Support will provide remote support for SAP based related processes in the SD modules;
  • Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
  • Fulfils any other tasks related to area of responsibility, as requested by direct superior.

Qualifications

  • Is proficient in foreign language: English;
  • Experience in support – SAP modules: Sales and Distribution;
  • Must be able to work independently as well as a team player and can manage own workload;
  • Strong organizational and analytical skills;
  • Flexibility, good problem solving capacity and troubleshooting skills;
  • Ability to establish and maintain outstanding relationships with customers, vendors, co-workers and users;
  • Excellent customer service skills and ability to communicate with all levels of employees;
  • Ability to work under pressure during peak periods and respecting the deadlines.

Întrebări frecvente

  • Câte locuri de muncă sunt disponibile la BOSCH SERVICE SOLUTIONS pe Angajat.ro?

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