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Senior Expert Applications & Technology
Acest anunț a expirat și nu este disponibil pentru aplicare
- Education: Master Diploma in IT, ITIL Foundation certification, ServiceNow Certified System Administrator;
- Experience: ˃7 years in the Application Management area and supporting IT specific solutions, >7 years of administration experience within IT Service Management applications;
- Excellent command of English (written and spoken);
- Advanced knowledge of Java, JavaScript, SQL, DBA, Unix admin, HTML/CSS;
- Excellent knowledge and skills of Microsoft Office (Microsoft Excel, Microsoft Word, Microsoft Outlook);
- Proposes to DM which IT Application services the IT service line is to offer and what capabilities need to be developed;
- Builds, implements and maintains (new) IT application services in the area of Content & Workflow Applications (. ServiceNow) and performs changes and improvements of existing IT Application services;
- Ensures efficient and effective delivery of application services through continuous knowledge exchange and best practice implementations; guides and counsels the internal and external technical resources for project and application support;
- Coordinates user request fulfillment, service failures resolving, problem fixes, and defines procedures for it;
- Challenges vendors from technical point of view (system setup, experience based on the company specific technical system setups, etc.) and performs technical evaluations in tender processes;
- Continually improves the effectiveness and efficiency of IT processes and IT Application services on department/service line level. Supports management for improving department and/or SL activity, find new solutions in accordance with department/SL objectives and business' requirements;
- Supports definition of and contributes to projects and initiatives for improving department / SL processes and systems
- Ensures the process of detailed technical planning. Sets priorities and manages systems maintenance activities. Coaches and trains a high caliber and diverse team of professionals;
- Undertakes complex systems designs and leads the development process, using allocated colleagues as necessary for detailed analysis and coding activities. Defines development standards for the development function and leads internal projects;
- Identifies potential risks in area of expertise and proposes respective solutions for risk mitigation.
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