OMV Global Solutions

Senior Expert Service Delivery Management

Acest anunț a expirat și nu este disponibil pentru aplicare

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  • Education: Master diploma in IT;
  • Experience:  ˃7 years in IT service delivery;
  • Fluency in English, additional German and other language skills are advantageous;
  • Experience with relational databases and advanced SQL and algorithms knowledge;
  • Experience with applications deployed on MS Azure cloud infrastructure;
  • Ensures stable IT operations by:
    • Full accountability for service delivery;
    • Close collaboration with IT Service Management, other DS-IT departments and Corporate Group IT.
  • Oversee service capacities of IT service relevant internal and external resources (including capabilities);
  • Responsible to specify, document and drive the implementation of new business requirements in coordination with Downstream IT & Digitalization, external suppliers and business departments following the established demand process;
  • Establish policies that promote IT culture and vision. Ensure professional knowledge management by utilizing knowledge management databases;
  • Ensures fulfillment of user requests and service failures, defines relevant procedures. Delivers workarounds/hot-fixes and root cause analysis together with proper documentation;
  • Identifies the need for upgrades, configurations or new systems and report to upper management;
  • Understands and communicates the financial and operational impact of any changes coming from business and / or DS-IT/ or Corporate IT. Coordinates external suppliers and manages escalations;
  • Ensures continuous service, technical and innovative improvement of application services and systems as well as maintenance of technical documentation according to the Downstream IT standards;
  • Ensures all (new & old) business & system requirements are in line with the company guidelines (eg corporate directives, rulebooks, mandates);
  • Reviews all relevant information on regular basis as preparation for internal and external audits.

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  • Locatie
    Bucuresti
  • Tip job
    Full time
  • Publicat
    Acum 1207 zile

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