Senior IT Analyst with French

REQUIREMENTS:

• Proficient in English (written and spoken);
• Proficient in English (written and spoken);
• Excellent verbal and written communication skills;
• Good relational and practical sense;
• Service oriented;
• Flexible, well-motivated team player, ability to work under pressure;
• Studies in computer sciences or an IT related field would be a skills (core);
• Good knowledge and experience on the main Microsoft products and technologies: Internet Explorer: configuration & parameters; Outlook/Exchange Server; MS Office Suites;
• Good knowledge and skills on security aspects and tools (Firewall, Antivirus);
• Good skills and experience on diagnostic methods for troubleshooting efficiency;
• Knowledge of: Active Directory services; messaging service; remote access services; networking

POSITION PURPOSE AND SCOPE OF WORK:

• Providing second line technical support for more complex incidents received from the 1st line incident handlers, in respect of clients/ services supported;
• Taking hot calls from 1st line incident handlers when advanced troubleshooting is required;
• Apply business and technical knowledge to meet resolution targets;
• Prepare training materials, scripts and organize/hold training process for new agents;
• Providing support and training for first line analysts;
• Acting as first point of escalation for the service desk in respect of technical support;
• Participate in technically demanding KG/ KT sessions on the Desk;
• Active Directory Management – Computer, User, Groups, ACL;
• Exchange Management Console – Mailboxes, DLs
• Network connectivity troubleshooting;
• VPN Connectivity Troubleshooting;
• Remote Access User Management and Troubleshooting;
• Laptop/ Desktop Performance issues troubleshooting.

BENEFITS:

• Attractive salary package;
• Meal tickets;
• Private Health insurance;
• 7card discount;
• Other bonuses as per company policy;
• Significant development opportunities within the company.

Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, a people company with more thanpeople worldwide, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business ExperienceTM. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients.