Senior Service Desk Analyst

WE ARE SEEKING FOR A SENIOR SERVICE DESK ANALYST FOR OUR OFFICE IN TARGU MURES

If you have excellent English skills  and you are interested to work in a multinational company, then we have what you need.

The role involves:

• Providing an expert first line response service to staff experiencing incidents or difficulties with their IT service;
• Resolving all 1st line incidents and where possible developing skills in order to handle incidents branded second line;
• Performing 1st line day to day tasks with additional Senior responsibilities;
• Providing assessment, categorisation and prioritisation for reported incidents and Service Requests by monitoring all resolver group queues;
• Providing initial support, targeting first contact resolution. Where resolution is not possible, ensure Incidents and Service Requests are properly escalated and assigned to the correct support groups;
• Maintaining close liaison with staff to fully understand their incident, and keep them informed of the resolution process;
• The maintenance of knowledge databases used within the group;
• The maintenance of standard Service Desk request forms and documentation to be used by and accessible to all staff;
• Managing the introduction of new services and transitional activities into the Service Desk.

A fully detailed job description will be provided upon application.

What we need from you:

• 2+ years experience in a similar role;
• Experience of working within ITIL processes;
• Experience of working effectively to KPIs;
• Experience of working and engaging with a variety of levels of staff;
• Industry Recognised Computing qualifications;
• Knowledge of Microsoft product suite and Cloud based services;
• Office 365; 
• Ability to re-prioritise activities based on changing requirements and circumstances;
• Flexible Approach;
• Excellent attention to detail and good time keeping;

  Besides the career we offer:

• An amazing training experience from day one, where you will be trained and supported extensively to ensure your success;
• Discounts on hotel accommodation around world;
• Professional Development Training Sessions;
• Company Social Events;
• Medical Health Care (Regina Maria);
• 7Card Gym membership |(discounted);

If you are thinking "Yes!" - We would love to hear from you.

Apply today to find out more.