Senior Specialist DMS with French

24 months determined period contract!

Your role as a Senior Process Specialist for Data Management Services (DMS) team:

The DMS Senior Process Specialist role is to focus on continuous process and system improvements, to deal with and manage complex requests and escalations on his/her own, this being predominantly a highly technical role.

Acts as a process expert and as a deputy Team Leader for all the operational and technical issues on the process.

Responsibilities:

• Creates new procedures according to system and process changes and monitor their implementation
• Periodical review of the procedures
• Periodical review of all ERP and systems that are used in the team and proposal of improvement ideas
• Analysis of improvement ideas, his/hers or the team members, proposal, follow-up and implementation together with the direct manager
• Initiates and manages Requests for Change in collaboration with the manager and the Process Specialists in the team
• Continuous focus on innovation, standardization and automation of processes through analysis of the technical limitations and needs of the team
• Periodically identifies, shares and promotes best practice ideas within the department and beyond if necessary
• Daily monitors the team workflow and allocates tasks and resources, ensuring that proper resources are in place for good deployment and continuity of activity
• Identifies knowledge gaps at individual level and customizes the training accordingly
• Trains new team members
• Quality checks on the work performed for the grading 19 associates and not only
• As a support function, manages all customer master and customer core pricing related data for the allocated region
• Prioritizes all activities to meet established service level agreements (SLA) and team measures
• Liaises with Sales Associates when further clarification of job to be done is required to ensure the task is completed accurately and effectively
• Works with various internal teams in a collaborative manner to effectively and efficiently support the process and the team.
• Reinforces communication within the team, from the Team Leader to the team and vice versa
• Provides support to the Team leader and offers advice on technical and process related issues
• Prepares charts, graphs, and tables for presentations or inclusion in reports and issues regular reports following established procedures
• Adheres to Office Depot’s set of values, complying with Company’s internal procedures while performing his/her tasks and having a business  like conduct

Requirements:

• French and English at an advanced level
• 2-4 years general experience
• at least 1 year finance/sales/data management processes related - would be a plus
• Advanced Excel knowledge
• Good command in SAP would be a plus
• Technically oriented
• Analytical thinking
• Planning, coordinating and problem-solving skills
• Drive for results and self-motivated
• Ensures accuracy in preparing and delivering reports at management`s request
• Flexible mindset and good decision-making skills
• Strong priority setting skills