Senior Technical Support Engineer

We are looking for colleagues to join our tremendous engineering team.

What we are looking for:
We are looking for a motivated engineer to work in the field of providing technical assistance to customers. The job implies monitoring the incident log and communicate between the users and the development team the problems and solutions.
 
Requirements:
- experience with SQL
- good knowledge of Linux
- strong communication skills
- technical abilities to propose quick workarounds for issues
- knowledge of ERP platforms
 
Responsibilities:
- perform level 3 support for ERP platform

- monitor the issues log and propose solutions or escalate to the development team
- write procedures for undocumented features and proposed workarounds
- create and run SQL scripts
- work in close contact with the development team to ensure fast response

Some business facts about Tremend:

- 14 years of software development

- 1st place among Romanian companies in Deloitte Fast 50 CE

- 300+ high complexity projects

- 60+ million people using our solutions

- Clients in 15 countries on 3 continents (North America, Europe, Asia)

- 20 internationally awarded projects

- Top EU telecom clients

Some cool facts about Tremend:

- 5 top global car manufacturers use our software

- One of the startups we worked for was acquired by Google®

- One of the founders climbed Mont Blanc (the other one does triathlons)

Some friendly facts about Tremend:

- Top salaries for top talent

- Nothing short of legendary team buildings

- Fruit days

- Bonus days off with seniority

- Working from home days

- Premium medical insurance

- Performance bonuses

- And again, legendary corporate parties

We really welcome people:

- Ready to learn new things (we have some amazing mentors here)

- Able to teach us new things (we really appreciate and reward experience)

- Who don’t want to be just another cogwheel in a huge code factory

- Wanting their work and skills to be recognized and appreciated