Senior Technical Writer

We are looking for an enthusiastic technical writer, to help us deliver excellent product documentation.

As Technical Writer, you will:

• Collaborate with development teams to deliver top quality documentation for our customers (both internal and external target audiences), by:

• Reviewing documentation
• Training the development teams on documentation guidelines
• Providing feedback on language and document structure
• Restructuring or reauthoring documentation

• Assist with the migration of existing documentation to topic-based authoring (DITA)
• Coach and help development teams with the migration to topic-based authoring (DITA)
• Establish a quality mindset with respect to documentation
• Help installing a solid documentation process in the organization
• Gather feedback on documentation from end users such as external customers, professional services consultants and customer support

Qualifications, skills, behaviors and attitudes

You:

• Have 5+ years of relevant working experience
• Have 2+ years of experience in structured writing
• Have excellent English writing skills
• Are a fluent communicator
• Know how to use XML, DITA or related formats and standards with technical authoring tools such as oXygen, FrameMaker (to name a few)
• Have experience compiling easy-to-follow, concise, well-formatted information for a specific audience
• Have a keen eye for detail regarding spelling, grammar, and formatting according to style conventions
• Know the ins and outs of common MS Office tools like Word, PowerPoint and Excel
• Have a proven track record of working in a team with interdepartmental collaboration focus
• Work responsibly, in a methodical and organized manner
• Are able to provide the right info, at the right time, to the right audience
• Identify opportunities for improved efficiencies
• Demonstrate pro-active behavior
• Are fluent in English (C1 level); knowledge of other languages is considered an asset

Bonus skills:

• Basic experience with creating instructional eLearning assets (using Adobe Captivate)
• Familiarity with the principles and tools of basic HTML, CSS and web design
• Experience in the Financial Services industry
• Ability to get up to speed quickly with new software and technologies