Senior Unified Communications Architect

 About us

Capgemini’s Cloud Infrastructure Services (CIS) unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud.

In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more. We do all this in 24 languages from locations spread all over the world. Join our global team and be part of technology transformation.

What will you do?

This role is part of the CIS’ Design Authority, you will be setting the standards for design and implementation of Unified Communication Solutions in cloud infrastructure (. CUCM, AWS, Genesys, Odigo, Office 365) and On-Premise. You will be also responsible for the telephony architecture of a Contact Center, delivered from multiple countries globally.

Accountabilities:

• Evolve technical standards with defined reference blueprints
• Review competitiveness of the standards on a periodic basis
• Responsible for new market selection and analysis, preparing PoCs
• Define the communication strategy for CIS operations aligned to our asset light strategy and future use of public cloud, co-location and data center consolidation
• Responsible for product selection and defining the standard
• Provide clear guidance to solution teams on where and how to leverage standardized voice solutions 
• Own the decisions on tactical legacy platforms refresh cycles and asset refresh 
• Responsible for the telephony architecture of a global contact center
• Support high level design and low-level design documents for complex projects
• Validation of telecom part in the contracts with Clients
• Work on business cases based on current and expected future needs

 General Responsibilities:

• Build, maintain and enhance the reference architecture / blueprints and standards for voice and unified communications
• Provide technical leadership guiding the team in delivering technical solutions in voice telephony and unified communications
• Constantly look at cost / value of newer platform opportunities, market scanning
• Detailed up to date understanding of voice offerings, commercials and product set
• Build / Maintain a TCO model for voice, unified communications & collaboration
• Define an overall CIS ops voice and unified communications strategy
• Support the platform lead architect to design and implement the Operations AWS platform and its connectivity into Capgemini and its customers
• Close integration with Security and Network architects and SME’s within the Design Authority

Who are we looking for?

If you are:

A Unified Communications IT Architect with the ability to build hybrid environments and/or:

• Are aware about security approaches for information protection in cloud environment to satisfy customer security requirements
• Can effectively undertake challenges and have experience in leading a project in a complex environment
• Can present business cases, strategies and solutions and have excellent communication skills
• Have experience of Microsoft Communications Platforms migrations

If you can deliver/have:

• IPT infrastructure assessment
• Low Level Design of telephony infrastructure in more than one system
• Technical support of transformation of telephony solutions
• Knowledge of any IT process model such as ITIL

And you have:

• A deep understanding of processes and steps required for migrating user data and configuration settings from one infrastructure to another.
• CCaaS or any other Contact Centers solution - at least 5 years of managing contact center infrastructure.
• A deep understanding of IP Telephony and network technologies, including:
• SIP, , SCCP, RTP/SRTP, QoS, Voice Security, etc
• Enterprise dialing plans
• Phone number management
• Toll Free Numbers
• DIDs
• Codecs (, )
• SIP trunking, ISDN PRI/BRI, POTS, FAX, eFax
• CDR analysis and troubleshooting
• Route Plan analysis and troubleshooting
• Routers, Loggers, Peripheral Gateways
• Dial-peers
• DSP configurations
• IP Phones
• Voice in a Contact Center environment
• Troubleshooting and debugging all Cisco IPT components
• Cisco RTMT, CUBE, Unified Communications Manager, ICM/UICM
• Network Certification (Cisco CCNA/CCNP, CCDA/DP)
• SIP debugging and interpretation
• The knowledge of IP-Telephony and integration with external telephony