We are seeking an experienced professional who has a broad understanding of cloud telephony, session border controllers and SIP trunking.

This individual will be part of a Global Team and responsible for the operational effectiveness of the cloud telephony service in their region.

Responsibilities

Subject Matter Expert for Oracle’s Cloud Telephony Solution within their region
Responsible for the migration of services from on premise to cloud telephony
Responsible for Level 3/4 escalation support for all service issues related to the cloud telephony service
Working with the quality analytics team to ensure the optimal service quality to the users and recommend improvements
Point of contact with the cloud telephony and telco providers for all operational support issues
Point of contact with internal teams for delivery of the cloud telephony in particular the contact center services

Job Requirements:

3-5 years of experience relevant to this position
Degree in electrical/electronic engineering, computer/communications engineering or related discipline preferred
Operational experience providing telephony services in a large enterprise or managed services company
Experience with Oracle Session Border Controllers configuration, maintenance, installation and troubleshooting is a mandatory requirement
Experience with Cloud Telephony preferred
SIP protocol/applications/interfaces
Experience with Unified Communications products and solutions
Strong implementation experience in the enterprise voice and video space
Knowledge and experience of data communications concepts including network architecture, TCP/IP, SNMP, NTP, SCTP and troubleshooting
Dial Plan Design Experience preferred
Experience with isolating and resolving complex problems utilizing appropriate diagnostic tools
Experience working with Global Carriers, tracking and/or escalating to meet vendor SLAs
Self-Starter with demonstrated experience of supporting large VoIP LAN/WAN environments
Candidate must possess strong communications skills (verbal and written) and customer management skills
Team oriented player
Oracle Session Border Controllers or equivalent certification/working knowledge preferred

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Senior Unified Communications Engineer