Service&Supplier performance with Chinese

Service Coordinator & Supplier performance management on call center business

 Responsibilities: 

•  1.  Ensure  call center deliver the service with high quality, in terms of customer satisfaction, service level, first call resolution
• 2.  keep close monitoring of the performance, make analysis and ensure call center to improve with follow up actions
• 3.  Coordinate with other management tasks like training progress, VOC report, etc.
• 4.  Support call center to escalate complex issues

Compliance assistant

• Study and digest the compliance guidance and solution shared by HQ and region, and implement it in rep office with different functional teams like retail, marketing, service, sales
• implement management measures to make sure the good performance of compliance, such as monthly meeting
• Organize regular trainings to functional team to equip them with knowledge of compliance and common sense.

Key skills required:

• Understand basic knowledge about mobile phone & PC structure/component principles, basic knowledge about mobile phone disassembly/assembly
• Understand basic service flow for repairing electronic devices

Career Requirements:

• Proficient with MS Office tools- particularly with Excel and Power Point
• Knowledge of English(medium level in reading, speaking and writing)
• Knowledge of the mobile technology and IT industry

What we offer you:

• The possibility of career development in the culture of an international brand
• This position comes with a competitive pay package (salary, performance bonuses)
• Medical insurance
• Meal tickets
• Transport allowance