Service Delivery Manager

How would you like to team up with colleagues from the Americas, Europe, and Asia? We call ourselves Guardians, and there are over 1800 of us across the world. We understand that each one of our Guardians is unique, each with their own style of working. Our ‘Work in Any Way’ model means you’ll have the freedom to choose where and how you work best.

We are looking for a Service Delivery Manager, who will:

• Build and manage relationships with key clients and internal stakeholders
• Develop action plans to continuously monitor and improve client satisfaction and to gain/maintain client reference support
• Adherence to responsibilities within the company Client Engagement Model
• Drive contract and commercial management for assigned clients
• Manage, support, and collaborate on the implementation and ongoing delivery of the total contract commitment
• Identify business expansion opportunities and coordinate the provision of new services to client
• Timely and accurate reporting of account financial performance and commercial status to all relevant stakeholders
• Drive financial efficiency throughout the account

What will give you an advantage:

• 3 – 5 years of experience in a direct client engagement/relationship management role
• Proven experience in influencing and driving successful outcomes for clients
• Strong communication skills (oral and written); English language is mandatory
• Ability to effectively engage and establish relationships at all levels of a client organization (payroll level to C suite)
• Industry Experience
• Knowledge or experience with HR/Payroll industry practices preferred
• Client Service Skills

Why become a Guardian:

International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.

Our Culture: We emphasize the human factor in everything we do. We’re proud of our nurturing culture. A culture where your ideas will always find their way to our leaders, and your contribution recognized.

Autonomy & Flexibility (Work in Any Way): We empower you with as much flexibility as possible with how and where you work best. We value results, not working hours.

Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

We appreciate you: There are lots of great reasons to join us, but we’re proud that all Guardians are eligible to join the annual bonus scheme or sales incentive plan.

Who we are and what we do:

Safeguard Global is an international company with multiple offices across the globe. We enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries. It's all about the people. We hire the best talent from across the globe, allowing you to learn about new cultures and interact with many different people worldwide.

Don't hesitate and send your CV in English at [email protected]