Service Delivery Manager with German/Dutch

Multinational organization, currently looking for a SDM to manage the service delivery to one or more multi-Country client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction.

Key Responsibilities

• Delivering service that meets SLA and ensures customer satisfaction (KPI: SLA achieved & high customer satisfaction)

• Developing strong relationships both external and internal. (KPI: Strong network in place & relationship management skill are evident) Remote Service Delivery Manager is responsible for supporting CADM and/or Level 2 SDM in managing sales cycles and same account growth initiatives.

Remote Service Delivery Manager is responsible for supporting CADM and Level 2 SDM, developing account plans and service strategies with customers so as to drive enhanced margin and P&L performance

• Achieving productivity improvements (KPI: Value for customer, enhanced margin and P&L performance)

• Growing the business (KPI: Further profitable service revenue and increased GP against targets) on financial performance of their assigned contracts.

• Provides support to new business opportunities. Takes an active supporting role in bids and supports the transition and implementation of new business (including new service offers)

• Ensures processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with Service Delivery governance guidance

• Motivates other service delivery employees

Ideal Candidate

-Minimum: Bachelor's Degree

- Preferred Relevant professional qualifications (. ITIL, Lean Six Sigma, PMI)

Experience of having successfully operated at prime customer contact level Service

- Familiar with P&L management and contractual budget

- Strong IT industry knowledge. Technical background a bonus with specific focus on the delivery of managed services

- Experience working in a virtual environment

- Strong presentation skills with experience of presenting to senior customer representatives

- English proficiency/ German and/or Dutch 

The Offer

- Great compensation package

- Nice working environment, great opportunities to develop

Relocation package is also being offered