Service Delivery Manager with German

In this role, you will manage the service delivery to one or more multi-Country/In country client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction.
 

Service Delivery Manager is focused on:

 
• Delivering service that meets SLA and delights the customer (KPI:  SLA achieved & high customer satisfaction)  
• Developing strong relationships (KPI:  Strong network in place)  

• Working with XDAMs and Level 2 SDM in managing sales cycles and same account growth initiatives. 

• In conjunction with XDAMs, developing account plans and service strategies with customers to drive enhanced margin and P&L performance

• Achieving productivity improvements (KPI:  Value for customer, enhanced margin and P&L performance) 

• Provides support to new business opportunities.   

• Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. 

• Ensures processes are in place to pro-actively protect consistent service quality

• Constantly improves the quality and inter-working of the whole virtual service team, including other Xerox partners and suppliers.
• Identifies same account growth opportunities to be converted into sales prospects.

What you need to be successful:

• Experience of having successfully operated at prime customer contact level
• Service delivery management experience having led high quality service delivery to customer(s)
• Business unit or contract budget understanding
• Experience working in a virtual environment
• Strong presentation skills with experience of presenting to senior customer representatives
• Proven experience of supplier management
• Demonstrated ability to work collaboratively - within a matrix management environment
  

What we Offer:

• Competitive Salary
• Meal Allowance on Card
• Career Progression Opportunities
• 25 annual leave days
• Well-rounded Health and Life Insurance Packages
• Different bonuses for life events