Service Delivery Ops Specialist, German, Brasov

Work Experience:

· Typically, 3 to 5 years work experience - with previous managerial experience;
· Previous experience in business process area . HR, Billing, Payments, Collections, preferably in an operations environment.

Knowledge/Skills Requirements:

· Advanced English level: B2;
· Advanced German level: C1;
· Strong organization skills, attention to detail and follow through to resolve any outstanding issues;
· Strong time management skills;
· Advanced written and verbal communication skills; manages internal and external/client communications with individuals at all levels;
· Ability to implement business solutions addressing specific needs of functional area or process, by researching Best Practices;
· Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager;
· Advanced knowledge of company standard software. . email, Internet Explorer, Microsoft Office Package.

Specific requirements:

Business Operator:

Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team.

Value Creator:

Anticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to direct manager and assist other team leads with resolutions, as needed.

Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; provide cost estimates and execute implementation of improvements.

People Developer:

Plan and facilitate weekly (as required) team calls/meetings. May present and facilitate at group meetings and new hire integrations; may develop presentation content.


What we offer:

· Competitive salary and performance bonuses;
· Attractive benefits package: meal vouchers, public transportation, medical services, private pension, life insurance, gym;
· Trainings delivered in classrooms or virtually and access to a mountain of knowledge;
· Chance to become a subject matter expert for complex processes;
· Possibility to practice your language skills with native speakers;
· Opportunity to work with top clients on large project;
· Dynamic, intercultural working environment.