Service Delivery Specialist – Event

Roles and Responsibilities: 

• Work on UI based platforms to set-up digital events, basis the event specifications received from requester. 
• Self-review the output and share for review/approval. Make sure the deliverable is as per the defined quality standards
• Adherence to all the required processes, checklist and service levels 
• Communication with internal/external stakeholder for campaigns 
• Flag any risks to the supervisor if needed or identified during the course of operations 
• Accountability for resolving client issues and escalating to the appropriate person to the point of resolution

Must Have Skills

• Proficiency on any online event platform . ON24, Certain, Cvent etc.        
• Proficient in designing/ developing email Campaigns, Events and Nurture Campaigns
• Quick learner and self-starter
• Analytical bent of mind and logical reasoning
• Awareness of HTML/CSS

Good to Have Skills

• Marketing Automation Platform
• Experience in a marketing campaign management role (Customer Relationship Programs, Digital marketing tools and systems, Email Execution, Campaign Analytics)
• Knowledge of lead scoring/ Lead Life Cycle 
• Understanding of campaign management life cycle and execution process flow

Qualification Required: 

• Bachelor's degree (Computer Science / Information Systems preferred), or equivalent experience