Service Design Analyst

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 4500 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.

We are Actuaries, Business Analysts, Finance Experts, Consulting Managers, HR People, Communication Professionals; Operation Engineers and Insurers; we are daughters and sons, mothers and fathers.

Our people are what matter most, rooted in our values, and we strive to continuously evolve, improve, and create a superior client experience while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

Job role

The Service Design Analyst will be part of the Sales Operations and Performance Management Team within the Customer and Solution Management Pillar.

Responsibilities

• Coordinate customer needs for the service
• Increase transparency for the business value of a service
• Reduce time to market
• Ensure reusability of services to achieve Economies of Scale
• Strive for benchmark
• Ensure easy operation
• Close alignment with the different Service Managers, incl. partially also technical discussions on service content and service level specifications
• Support the implementation project for integration the service descriptions in Service Now from functional view

Skills

• Ideally background from Business-IT translation, IT system technical documentation
• Technical understanding of IT systems and processes
• Basic understanding of Service Level Agreements
• Ideally experience in creating and maintaining Connect pages and content
• Ideally experience in project work
• University degree, preferably in with focus in Information Technology (. MBA, MSc)
• Relevant experience and demonstrated excellence, preferably in IT-system documentation or related projects
• Very good MS office skills
• Fluent English

Competencies

• High level of self-organization and initiative, strong ability to work under pressure
• Very high analytic skills and solid business judgment
• Very high conceptual and problem structuring skills
• Self-motivated and customer-centric working style
• Well-developed social skills and cross-cultural experience
• Strong coordination and communication abilities
• International project and job expertise

Benefits

We place people at the core of what we do, this is why we are committed to your personal and professional growth: 

• Complete training curricula available (tailored courses)
• International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.)
• Comprehensive Leadership Programs
• All you can learn with LinkedIn Learning!
• German Language Courses for any level
• All you can read with Bookster!

We care about the performance of our employees and we know it can only be reached by ensuring you proper work-life balance:

• Work from Home Option available
• Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
• Go on Vacation and get a Holiday Bonus!
• WorldClass & 7Card Gym Discounts
• Employee Assistance Program - Helpline 24/7

Come to the Allianz side! We have attractive compensation and incentives:

• Fixed salary compensation along with rewards & recognition performance-related bonus scheme
• Meal and Gift Tickets

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.

Only suitable candidates will be contacted. All applications will be treated with confidentiality.