Service Desk Agent with French and English

If you would like to be part of an international team, join us! After 4 weeks of technical training, you will be able to help our client's employees with IT related requests. 

Responsibilities :

Providing assistance for users working in the hospitality industry (troubleshooting when it comes to applications not working properly or issues with the distribution platform; this can be done by connecting remotely, assistance via phone or by mail)

Description of tasks and activities:

Monitor the call flow
Monitor the mailbox
Monitor the personal mails
Welcoming kindly the user while on the phone
Complying with the user requests
Identifying the VIP users and adapting the answer based on the detailed instructions
Determining the type of request (evolution, question, incident)
Ask questions in order to understand the root cause of the issue or the reason of a particular demand
If necessary he/she may request the opinion of an expert
Transfer, if necessary, the case to a higher department
Follow up on each request
Respect contractual commitments: SLA

Requirements:

Spoken languages: fluent French and English
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in shifts

What we offer:

Technical training

Competitive salary

Performance bonus

Meal tickets and gift vouchers

Regina Maria medical package

Copayment 7Card

Massage at the office day

Fruits on the house