Service Desk Agent with French

Job description and main responsibilities:

·         Resolving Incidents and requests obtained by email, telephone and other communication channels

·         Recording, categorizing and monitoring of incidents and request in ticketing system

·         Co-operate with other members of the IT department

·         Support of the specified services and applications

·         Administrative tasks of service desk team( reporting, updating the knowledge base, etc.)

Requirements:

·         Good written and verbal communication skills in English and French

·         Good analytical skills

·         Good knowledge of Windows operating systems

·         Good overview of standard Office applications and systems( MS Office, VPN, Telephony, Skype, Printers etc.)

·         Good knowledge of Active Directory

·         ITIL knowledge is welcome