Service desk analyst (with English)

This role presents a great opportunity to work for a growing, global IT Service provider. The role holders will be involved in delivering outstanding service in a dynamic and fast paced environment where they will be working with leading companies and the latest technologies.

• First point of contact for Customers for raising IT service incidents or requests via email, phone, instant messaging or any other agreed channel;
• Monitor Customer infrastructure alerts using specific tools;
• Log and classify each incident or request using Service Management tools;
• Provide 1st level IT service support - perform troubleshooting and resolve if possible, perform Request Fulfillment;
• Escalate incidents or requests to appropriate support teams in case resolution is not possible at SD level;
• Keep Customer updated on agreed intervals, based on Service Level Agreements;
• Provide details on cause, resolution or steps using non-jargon terms;
• Act as an interface between Customers and Endava support teams.

What's in it for me?

• Get a full time Job;
• Experience a fast paced environment, working on a 24/7 shift pattern schedule (3 shifts);
• Take IT trainings to become an agile computer user and other training relevant to you;
• Gain exposure to technologies like: windows server, VMware, exchange server, monitoring tools etc;
• Unlock your potential and gain access to IT job roles;
• Communicate with customers, in a customer-oriented environment.

Qualification:

• Advanced English skills - mandatory;
• Passionate about technology, even if you don’t have previous experience in IT;
• Strong problem solving and communication skills;
• Open to working with demanding customers and deliver to tight deadlines;
• Adaptable and good team player.