Service desk analyst with German

What are the requirements?

• You are fluent in French/German and have a conversational level of English
• You are familiar with Cisco, Juniper, Adtran and Sonus networks
• You have an interest in Telecommunications and/or Internet Service Companies
• You are proficient in MS Office (Excel, Outlook, Word, PowerPoint)
• You have previous experience in customer service and are a great communicator

• You have attention to details and analytical skills

What are you going to do?

• Provide functional and technical support for resolution of all the customer, requests
• Receive and log internal and external customer request
• Ensure proper documentation, notification, escalation, tracking & follow up of all incidents

• Perform customer request/problem identification & follow procedures to resolution

Company Benefits

• Attractive benefits package including coverage of public transportation, private
medical services, private pension, life insurance, gym subscription or medical services
for a member of the family, meal vouchers for each working day, interactive library
subscription.
• Access to a global network of knowledge and resources;
• Extensive training through a variety of methods – online, classroom, etc;
• Opportunities to develop your skills and gain valuable practical experience in your
field of expertise, and to develop skills in other industries;
• An experienced Career Counselor to guide you and check on your progress;
• Interesting and challenging work for the world’s leading companies – our clients;
• Professional growth opportunities that recognize individual contributions and
performance;
• A flexible approach that allows an appropriate work/life balance, where fun outings,
sports activities and volunteering initiatives are part of our regular day-to-day life.
• Relocation package for candidates from other cities/ countries (if applicable)

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