Service Desk Engineer

The Challenge

The Infrastructure Services Team at Avira is responsible for providing best-in-class IT Services to enable the companies success.
Your main task will be to support Avira´s employees in all aspects of their digital workplace, being the single point of contact for them at our Bucharest office.
Additionally you will support the Infrastructure Services teams in projects such as hard-/ and software rollouts.
Customer centricity needs to be part of your DNA as your work will directly make an impact supporting Avira´s employees globally.

The Team

Being part of the flagship team of our unit, you will work together with a diverse team of Service Desk engineers located in Bucharest, Romania and Tettnang, Germany.

What you will do

• You will be responsible for the 1st level support of the Infrastructure Services service portfolio.
• You will contribute to the development of Avira´s digital workplace environment together with the Infrastructure Services teams in various projects.
• You will support a heterogeneus portfolio of endpoints (Windows, MacOS, iOS), software and equipment across Avira´s digital workplace.
• You will assure a high rate of customer satisfaction by measuring your own results on a daily basis.

What enables you to do a great job

• Strong customer focus and proven technical problem solving skills as an IT generalist
• Being comfortable supporting various operating systems and devices: Windows, MacOS, iOS, Linux
• Hand-on experience in troubleshooting issues of various software such as MS Office, Video conferencing tools, collaboration tools, etc.
• A positive, team-oriented mindset with a passion for continuous improvement of yourself and your results

Benefits and perks:

New Work

Equipment of your choice

Cozy cafeteria with lunch and specialty coffee

Stylish building with open roof terraces

Learning & Development

Unlimited access to Udemy

Career Management

Coaching programs

Health & Wellbeing

Gym and fitness card

Private medical care

Sport events

Family & Living

Vacation child care

Avira Prime licenses

Paid study leave

Events

Onboarding events

Monthly Employee Meetings

Summer & Christmas parties

Location: Bucharest