Service Desk Engineer

Who are we?

At iSoftBet, our mission is to build quality gaming products that inspire, innovate and entertain – always placing the players, partners and people at the heart of everything we do.

We use our in-depth knowledge, industry expertise and our passion for gaming to deliver premium products and iSoftBet is rapidly growing to become one of the most influential forces in gaming with a very bright future.

This is where you come in!

Required qualifications:

• Minimum 1 year experience in troubleshooting end-user related incidents
• Knowledge and experience in working with and troubleshooting Microsoft Active Directory Services is a plus
• Proven experience in solving Microsoft Office, Windows, Windows 10
• Proven experience in solving Linux and Mac OS is a plus
• Good knowledge of networking fundamentals
• Good communication skills
• Passion for IT
• Strong team spirit and strong interest and involvement
• Ability to listen, learn and improve
• Good English skills, both written and verbal
• Maturity to work independently and also in close collaboration with your colleagues in Romania / Timisoara
• Good skills in troubleshooting hardware problems related to PCs, printers, network environment

Responsibilities:

• Maintaining a safe environment with proper lighting, signage, and disability access
• Drafting and updating emergency plans and evacuation procedures
• Overseeing security, fire prevention, and other safety systems
• Scheduling regular building maintenance and janitorial services
• Overseeing contractors and inspecting completed jobs
• Resolving complaints, problems, and requests from the general population
• Inspecting the building frequently for signs of damage or wear
• Check computer hardware (HDD, mice, keyboards, etc.) to ensure the functionality
• Install and configure appropriate software and functions according to specifications
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Create / Update the list of the equipment

What is in it for you? 

Our people are the ‘i’ in iSoftBet and always come first. They are the heart and soul of our business, crazy about gaming and passionate about creating the best user experience possible.

Our open-plan offices, are a hive of activity and creativity, and the close-knit nature of our team makes the office a special place.

During the Covid pandemic we were working remotely to keep our employees safe. Now things are improved we have partially implemented a Hybrid policy of 1 day a week in the office. Whilst we appreciate Covid is not completely out of our lives, we want to get our office back to what it used to be. Our view is in 2022 we will be able to return 2 days a week to the office, with the flexibility to work up to 3 days from home, fully implementing our Hybrid policy.

We are holding regular virtual employee engagement initiatives to keep moral high and our culture alive! Soon we hope to have our first physical social event which will be spectacular!