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Service Desk Engineer with German
Acest anunț a expirat și nu este disponibil pentru aplicare
Employment type:Regular
Employment time:Full-time
Percentage of time the position involves travel:0%
Percentage of time the position allows for working off-site:0%
Job category:General and Operations Manager
Job industry:Other - Not Specified
Description
As a Service Desk Engineer you will be the contact to the customer for all incident and problems.
You will work in a team of experienced staff members around the globe to manage all trouble tickets in relation to digital grid services.
Your new role
- Incident / Problem / Configuration and Knowledge Management
- Incident and/or Defect investigation and diagnosis
- Provide progress updates in relation to Incident and/or Defect investigations and diagnosis activities to the Customer
- Initial assessment and validation of trouble tickets
- Perform user management activities (. user creation)
- Perform simple application administrative tasks (. device creation)
- Confirm the status of transactions
- Support customer requests (. processing of files)
- Perform remote meter communication tests
- Support the customer in monitoring technical operations and performance of basic system parameters, . power outages
- Liaison with Tier 2 to get trouble tickets resolved within the SLA’s
- Escalation / Re-prioritization of trouble tickets with the internal service delivery organization based on customers request or triggered by possible SLA violation
- Provide the customer with regular feedback on trouble ticket status
- If needed perform remote reconnection and disconnection of electricity consumers
Your qualifications
- Work experience in a service desk environment
- Knowledge on IT management
- Strong analytical skills and ability to solve problems
- Polite and friendly service delivery attitude
- Eagerness to learn
- Fluent German and English skills
- Main Interfaces: Internal service delivery organization/ customer/ customer representatives
About us
We’re Siemens, a collection of great minds who are all making the future. You could be one of us!
Siemens is a global technology powerhouse that owns innovative solutions in the areas of electrification, automation and digitalization. Software and R&D play a crucial role at Siemens. The Corporate Technology division in Brasov, Cluj-Napoca and Bucharest is the competence center for research, software development, IT and engineering, which makes the company a major leader in vertical IT technologies.
Join us!
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