Service Desk Engineer with German

Description

As a Service Desk Engineer you will be the contact to the customer for all incident and will work in a team of experienced staff members around the globe to manage all trouble tickets in relation to digital grid services. Your new role

• Incident / Problem / Configuration and Knowledge Management
• Incident and/or Defect investigation and diagnosis
• Provide progress updates in relation to Incident and/or Defect investigations and diagnosis activities to the Customer
• Initial assessment and validation of trouble tickets
• Perform user management activities (. user creation)
• Perform simple application administrative tasks (. device creation)
• Confirm the status of transactions
• Support customer requests (. processing of files)
• Perform remote meter communication tests
• Support the customer in monitoring technical operations and performance of basic system parameters, . power outages
• Liaison with Tier 2 to get trouble tickets resolved within the SLA’s
• Escalation / Re-prioritization of trouble tickets with the internal service delivery organization based on customers request or triggered by possible SLA violation
• Provide the customer with regular feedback on trouble ticket status
• If needed perform remote reconnection and disconnection of electricity consumers

Your qualifications

• Work experience in a service desk environment
• Knowledge on IT management
• Strong analytical skills and ability to solve problems
• Polite and friendly service delivery attitude
• Eagerness to learn
• Fluent German and English skills
• Main Interfaces: Internal service delivery organization/ customer/ customer representatives

About us We’re Siemens, a collection of great minds who are all making the future. You could be one of us!Siemens is a global technology powerhouse that owns innovative solutions in the areas of electrification, automation and digitalization. Software and R&D play a crucial role at Siemens. The Corporate Technology division in Brasov, Cluj-Napoca and Bucharest is the competence center for research, software development, IT and engineering, which makes the company a major leader in vertical IT technologies. Join us!