SERVICE DESK OPERATOR

Role:

• Recording and tracking of tickets received from customers in ticketing systems;
• Request quotations and places the orders for spare parts;
• Provides warranty certificates when new devices are sold;
• Send offers to clients for different spares parts;
• Open new warranty claims in vendor systems;
• Records the new contracts in ticketing system;
• Prepares monthly reports for different customers and then send to KAMs or Order Processing team the info that a customer must be invoiced;
• Verify the monthly reports received from partners;
• Coordinate with logistic team the collaboration with couriers and preparing of packages that needs to be sent to customers/partners;

Skills and Experience:

•         1-2 years experience as service desk operator;
•          Very good knowledge of Microsoft Office suite;
•          Customer orientation;
•          Represents a plus experience working with SAP application;
•          Innovative and entrepreneurial mindset;
•          Well organized, able to set priorities;
•          Dynamic and good communications skills;
•          English language;