SERVICE DESK with FRENCH

SERVICE DESK with FRENCH

Requirements:

- Bachelor degree;
- Fluency in English and French (min. B2);
- Proficient in MS Office (Excel, Outlook, Word, Power Point);
- Having an interest in Telecommunications and / or Internet Service Provider Companies;
- Good client handling skills;
- Good communication skills, both written and oral;
- Excellent problem solving and analysis skills;
- Self-motivated, positive attitude and approach;
- Professional approach and comfortable dealing with clients.

Responsibilities:
- Provide functional and technical support for resolution of all the customer, requests;
- Receive and log internal and external customer request;
- Ensure proper documentation, notification, escalation, tracking & follow up of all incidents;
- Perform customer request/problem identification & follow procedures to resolution.

All the applications will be introduced in our data base. Only the eligible candidates will be contacted.

Thank you for your interest!