Service Manager

We stay hungry and true to our core values by recruiting people who are fun, passionate, open, and question everything. 

Reflect on what your motivation is to come on board! We’re eager to hear your story. 

We live and thrive in an ever-changing environment where creativity and productivity are key, within working hours, of course. 

 
Your day to day: 

The service manager is accountable for one or more IT service clusters in the environment of complex and highly critical IT landscapes and for the negotiation of the services with the business unit.

Accountable for managing service level agreements with internal and external service providers, reviewing both tactical and longer-term metrics and handling overall vendor performance.

With these activities, you will have a great impact on our business: 

• SLA negotiations with customers and annual SLA reviews
• Support of the partner management at the customer interface
• Support of the governance and security teams at the customer interface
• Management of task force / special topics based on customer or management escalations
• Service improvements (accepting customer inquiries, addressing and tracking requests to TY, or as an LSS project or to the company as SRT)
• Training of departments on processes and current IT topics
• Support to the strategic projects of the customer
• Ensure audit conformity - QA for ISO 9001 audits etc.
• Strategic further development of processes and tools in Service Management

With these skills, you are a great candidate: 

• Min 6-8 Years Experience in Service Delivery Management/Project
• Fluent and business fluent English (German would be an advantage)
• Management/Process Management
• Outstanding stakeholder management and communication skills
• Tactical planning and implementation experience
• Knowledge of IT architectures as well as IT service management processes (ITIL, eTOM etc.) and company processes (PPM, internal ordering and communication processes etc.)
• Knowledge in dealing with complex technical issues and preparation of information in a way that is appropriate for the target audience
• Microsoft Office Suite support
• Excellent personality, interpersonal and communication

Sounds like the perfect job? We’ve got even more to offer: 

• In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week! 
• Medical and dental services 
• Life insurance 
• Dedicated employee phone subscription 

• Special discounts for gyms and retailers 
• Annual Company Bonus 
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills 
• You get to work with tried and trusted web-technology 
• Getting in on the ground floor of and technology changing company 

• Flexible Vacation – Take time off when you need it, we trust you! 

Sounds interesting? Apply! 

#_VOIS