Service Manager with German

Opportunity summary

We're looking for a Service Manager who can define, improve, communicate and implement service management processes, based on ITIL best practices. At the moment, our client portfolio requires a German speaker, in order to enhance the reliability and value of our current services and processes. As a Service Manager, you'll have the opportunity to facilitate the alignment of services with the client business processes and requirements, as well as their continuous improvement through outreach with stakeholders and customers.

About the projects

We are working in an ITIL based model in a large range of client industries, providing multiple services across different Business Areas/ Business Units. Through these projects, you will gain experience in working in a flexible, multi-cultural and agile environment, as well as develop technical and interpersonal skills.

Your team

Our team is currently consisting of 3 Service Managers and 1 Business Support Analyst, working closely together in supporting the Business Unit’s long-term mission. We are a flexible, open-minded, friendly, supportive, results-driven team, looking forward to sharing our knowledge and experience.

Your role

• Create and maintain relations with the customers, as well as act as a liaison between teams and customers/stakeholders
• Define Service Level Agreements, RACI and Communication Matrix• Define, improve, communicate and implement service management processes
• Oversee the monthly reports for different projects and clients, as well as coordinate bi-weekly/ monthly Service Review Meetings

Match your skills

Must-Have

• Excellent English and German skills, both in writing and speaking
• Basic ITIL awareness and operational knowledge
• Assertive communication skills
• Demonstrated focus on customer service, user experience and delivery of organizational priorities
• Negotiation and time management skills
• Ability to efficiently collaborate with multiple teams and stakeholders
• Outside the box and strategic thinker
• Organized, pressure resilient, open to change

Willing to develop

• Pre-sales knowledge
• ITIL training and/or certification
• Leadership skills
• Experience in implementing one or more Service Management processes

At Accesa you can

Join self-managed communities of IT experts that co-design their own learning programs. 
Be part of a cell-based organization where we favour agility over rigid processes and freedom over control. 
Enjoy a holistic benefits program which empowers your: 

• Work-Life Balance: home office, flexible schedule, parenting workshops, vacation package 
• Physical Well-being: in-house fitness instructor, themed workshops, nutrition counselling, private medical insurance 
• Social Well-being: hobby clubs to support your passions, improve workshops, team building activities, social events 
• Emotional Well-being: in-house certified coach, focus and mindfulness apps, emotional intelligence (EQ) workshops, CPI personality assessments