Service Owner

Visma IT & Communications AS is now looking for a passionate Service 
Owner to strengthen the Service Portfolio team. The Service Portfolio 
team is part of Service Management, where we are responsible for both the 
customer and service portfolios. Our service portfolio is presented in 
our Service Catalogue, which is divided in Service Areas. A Service Area 
contains one or more services we provide our customers with. Service 
Owner will be owner of one or several Service Areas, and will take 
responsibility for developing the existing services, and creating new 
ones.

Service Owner will be responsible for the lifecycle management of the 
services, including profit/loss, stakeholder management, functional 
requirements for new/existing services and continuous improvement of the 
services. Service Owner works in close cooperation with the customers, 
and follows the general development in the market to know what is 
important for the customers in the future.

We are looking for a customer-oriented professional, who is structured 
and organized, and has a passion for delivering best in class IT 
services. The successful candidate will be a self-starting and 
service-oriented, and enjoys working in a fast-paced environment. You 
engage and motivate your colleagues, and contribute to create a good 
working climate in the group.

The team is international so you will use English both written and 
orally. If the descriptions above fit you, and you can check several of 
the following bullets, Visma IT & Communications can offer you a very 
interesting work and competitive terms.

Your skills:

*

Minimum 3 years' further education, . BSc or MSc in Economy or IT

*

Preferably 3-5 years of relevant experience in similar positions with 
IT service delivery/product management

*

Project lead or team lead experience

*

Customer-oriented behaviour

*

Genuine drive to deliver quality and continuously improve the 
performance

*

Skilled at planning, organizing, prioritizing and executing 
simultaneous projects and activities

*

Understanding the IT Service industry as well as the relevant 
marketplace

*

Effectively cope with change; comfortably adjust to alterations in 
work activities; able to decide and act with limited information; 
effectively handle risk and uncertainty in ambiguous situations

*

Background in product development and/or product ownership

*

Demonstrated resilience, diplomacy, influence, relationship building, 
and problem solving skills in a variety of situations

*

Highly effective written and oral communication skills.

*

Negotiation capabilities and problem solving mindset

*

Strong skills in communication and cooperation

*

Fluency in English is required

*

IT background would be an additional advantage

Tasks:

*

Service roadmap planning and stakeholder management for owned 
services

*

Developing existing services, defining new services and driving them 
successfully into market

*

Identify customer needs and translate them into functional 
requirements to IT Development

*

Produce and maintain material on the services

*

Stakeholder in central IT-processes like Change, Incident, Problem 
and Release

*

Actively contribute to further development of the related processes, 
procedures and tools

What Visma offers

We offer an exciting position in an international working environment 
where you will be part of a dynamic and highly skilled international 
team. You will have good opportunities for career development through 
internal training and diverse work assignments in a prominent 
international company. We offer competitive terms and conditions. 
Attractive salary and benefits package (medical insurance, pension PIII, 
meal tickets, sport plan, 13th salary).