Responsibilities

Act as the single point of contact for the key-users and appropriate business counterparts to resolve application issues in a timely and cost-effective manner on 1st and 2nd level.
Follow service and process standards in alignment with the central IT.
Execute and analyze day-to-day operations support, whilst constantly identifying improvement areas and actions and support their implementation

Requirements
Strong interest in business processes and IT systems
Ability to solve incidents and draw valid conclusions to identify problems on basis of collected data and given facts
Ability to strengthen business process knowledge in peer-to-peer discussion with central IT and business counterparts.
Ability to be self-directed while working under timely pressure
Ability to work with different international cultures
Willingness to spend longer periods of time in Germany for education and training reasons
Strong communication (both written and verbal) skills in English and/or German
University degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
Fluent in English and/or German

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In acest moment, HARTING ROMANIA angajeaza pe urmatoarele posturi:

Service specialist