Services Reservations Specialist - English speaker

Role Profile:

You'll be working with our key travel partners around Europe to secure ground services (eg restaurants, tourist attractions, local guides) for our groups in a fast paced and exciting environment.

Key Activities:

• Action all booking requests, cancellations and amendments quickly, efficiently and accurately.
• Input confirmations and update relevant systems.
• Where first choice service is not available, select and offer the best alternative according to relevant criteria.
• Develop good working relationships with Suppliers
• Co-ordinate with Suppliers and Internal departments to resolve accounts queries and other discrepancies.
• Monitor booking situation of services and highlight to management any potential issues.
• Assist members of the Service Reservation Team and other departments as and when workload dictates.
• Keep operations staff informed on the status of any bookings that cannot be confirmed within the set deadlines.
• Process prepayments if and when required
• Maximize profits whenever possible by requesting special budgets.

Knowledge, Skills & Experience

• Previous experience in tourism or customer care will be considered as valuable asset;
• Excellent oral and written communication skills;
• Customer oriented approach;
• Results focusing and proven ability to meet tight deadlines;
• Attention to details;
• Analytic skills;
• Team player;
• Fast learner and willing to professionally develop on a long term within our young and dynamic team;
• Flexible and open to change and challenges;
• Positive and friendly attitude;
• English language – advanced level;
• French language - advanced level;
• Proficient usage of Ms Office, Outlook.

Benefits:

• Training programs;
• International mobility;
• Travel opportunities;
• Competitive financial reward
• Language allowance
• Language classes
• Training and development opportunities