Software Implementation Consultant - Hospitality

Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products and related implementation services. Maximize the customers' use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers.

Key Performance Indicators:

• OPERA Certification – PMS, OSEM, OXI, IFC ( does not have to be all)
• Manage project timelines, installation and configuration of the Hotel Systems product suite Other Requirements
• Willing to work overtime and holidays as requested
• Provide application training with a demonstrated understanding of current hotel management techniques
• Impart specific knowledge related to major account standards such as certified versions, rate codes and ORS systems
• Be familiar with and adhere to the latest training and installation standards and procedures
• Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL, Oracle and technical skills
• Participate actively in education and collaboration forums
• Participate in quality assurance of new product and/or version release software when required
• Submit timely and accurate project status and other required reporting
• Work with internal support and product teams to ensure service level requirements are exceeded
• Work with customers to ensure that contractual service expectations are exceeded
• Perform other duties as requested or as deemed appropriate
• Willing to work with a wide variety of cultures
• Adhere to company standards, policy and procedure

Essential:

• Minimum two years’ experience installing/configuring/training property management systems
• Minimum two years’ experience using a property management system in a supervisory or management role
• Tertiary qualification in a technical, hospitality, or other related field
• Knowledge of front office management procedures
• Experience in Microsoft suite of products in particular, Outlook, Excel, Word, Project and PowerPoint
• High level of competency with English language - Desirable
• Previous training experience in the area of theoretical/conceptual training
• Knowledge of OPERA and/or other related PMS systems
• Familiarity with Windows Server, Oracle, SQL and Remote Connectivity Applications
• Previous experience in supporting hospitality software products
• Basic working knowledge of Networks, PC’s and troubleshooting installation issues Professional Skills
• Analytical problem solving skills
• Superior communication skills, written and verbal
• Strong interpersonal skills with the ability to earn respect from customers, colleagues and others

Abilities:

• Ability and credibility to work effectively with the client at all levels of the organization
• Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
• Creative thinking abilities, uses experiences and knowledge to create new ideas and think 'outside the square'
• A self-starter with initiative, drive and strong desire to succeed
• Ability to work under stress and meet deadlines
• Flexibility with people and time

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).